Refund Policy
Refund Policy
At Chubby Made, we take pride in offering high-quality personalized items tailored to your preferences. Due to the unique and custom nature of these products, please note that we do not offer refunds on personalized items unless there is a manufacturing defect or error on our part.
1. Manufacturing Defects or Errors
In the unlikely event that you receive a personalized item with a manufacturing defect or an error made by our team, we will gladly replace or refund the item. Please contact us within 30 days of receiving your order to report the issue and provide clear photographs demonstrating the defect or error.
2. Order Cancellations
Because our personalized items are created specifically for you, cancellations can only be accepted within 3 hours of placing your order. After this period, your order will enter the production process and cannot be cancelled.
3. Personalization Accuracy
We make every effort to accurately fulfil your customization requests based on the information you provide during the ordering process. Please double-check all personalization details, including spellings, dates, and colour choices, as we cannot be responsible for errors or inaccuracies in the information provided by the customer.
4. Contact Us
If you believe there is a manufacturing defect or an error on our part with your personalized item, or if you have any questions regarding our refund policy, please contact us at info@chubbymade.com. We are here to assist you and ensure your satisfaction with your purchase.
This refund policy emphasizes the importance of accuracy in personalization details and outlines the circumstances under which refunds may be considered. It's essential to communicate clearly to customers that refunds are not provided for personalized items, except in cases of manufacturing defects or errors on the part of the company. Be sure to customize this policy to match your specific business practices and preferences.
